Refund Policy

Our plugins come with a free trial wherever possible, so you can confirm that a plugin works with your computer, operating system and DAW before you buy. Because digital products are delivered immediately and cannot be returned, all sales of plugins, software, license keys and other digital products are final and non-refundable, including if you change your mind, did not use the trial, bought the wrong product, or your system or DAW later changes.

By completing a purchase you ask us to deliver the digital content immediately and acknowledge that, where the law gives you a right to cancel or withdraw from a digital purchase (for example, in the EU or UK), you lose that right once the download or license key is made available to you.

We will only refund a digital purchase if:

• you were charged twice for the same order;
• we fail to deliver your download or license key and cannot fix it within a reasonable time; or
• a refund is required by law.

If we refund a digital purchase, the license is revoked and stops working on all machines. Technical problems are best reported on the community board or by email; we will try to help, but a fix is not guaranteed.

For food safety reasons, coffee and other consumables cannot be returned. If your order arrives damaged, defective or wrong, email us within 7 days of delivery with your order email and photos, and we will, at our choice, send a replacement or refund that item. Orders lost in transit can be reported up to 30 days after shipping.

• Unworn, unwashed items with original tags can be returned within 30 days of delivery for a refund of the item price. Email us first to arrange the return; returns sent without asking may not be accepted.
• You pay return shipping, and original shipping charges are not refunded, unless the item arrived damaged, defective or wrong (report that within 7 days of delivery with photos).
• Custom, personalized, made-to-order and final-sale items cannot be returned unless defective.

RSVPs are free and non-binding. If we ever sell tickets, they are non-refundable unless we cancel the event, in which case we will refund the ticket price. We are not responsible for travel, lodging or other costs.

Approved refunds go back to your original payment method through Stripe, usually within 5 to 10 business days after we approve them, depending on your bank. Please contact us before filing a chargeback; disputes over orders you received may lead to account suspension and license revocation under our Terms.